Vacancy in IBM for the Post of Technical Support Associate

Job Description

Job Id GPS-0646621

Strategic Operations Delivery is a key element of IBM’s globally integrated capability. SO Delivery group works with companies ofsizes, in just about every country imaginable; to provide customers with the best technology services. Through the management of clients’ IT environments, the group seeks to improve, enhance and transform business, creating significant cost and performance efficiencies. Leveraging efficient processes and tools and combining it with world-class infrastructure, high-quality and skilled resource base, SO Delivery group provides end-to-end IT Infrastructure Management Services (24

7

365) to IBM clients worldwide. Key services offered include: Command Center Services (includes remote monitoring of servers located worldwideIndia, Security operations and network operations), Server Systems Management, IT Security Services, IT Service Desk, Service Management & Project Management/ Transition Services

Total experience: 0-3 Years

The job role involves Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.

The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

Requirement:

Ability to identify basic hardware parts and aware of basic hardware concepts 

User level familiarity with at least one e-mail client - Outlook, Notes etc. 

Skilled in commercially standard software applications and major desktop operating systems. 

Awareness of basic networking concepts and technologies. 

Questioning skills /probing skills, as relevant to the issue and level of the caller 

Eligibility Criterion 

Bachelor’s Degree/ Diploma ( 15 Years + education ) 

Fluency In Communications Skills (both spoken and written)/ soft skills 

Additional information 

Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported

15 years of education required

Required

Bachelor’s Degree

Basic knowledge in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN

Basic knowledge in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting

English: Fluent

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